Processing Time:
All orders are securely processed and prepared for dispatch from our design studio within 2–5 Business Days.
Estimated Transit Times:
You can select your preferred shipping speed at checkout. Please note that international tracking links may take 2–4 business days to display the first movement scan after dispatch.
Standard Shipping (Quantium Solutions):
• Indonesia: 2 - 5 Business Days
• Asia (SG, HK, TH, CN): 10 - 15 Business Days
• USA, Canada, UK, EU & AU: 14 - 21 Business Days
• Rest of World: 15 - 25 Business Days
Express Shipping:
• Global Express: 2 - 5 Business Days
Customs & Import Duties:
Depending on your destination country's import regulations, additional customs duties, taxes, or fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the item price or shipping cost."
Discreet Packaging:
Your privacy is our priority. All Wongso orders are shipped in unbranded, completely discreet external packaging.
Returns & Exchanges:
All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@wongso.store with your order number and photos.